Mobile Phone Cover offers you 

 

The Benefits of our mobile phone insurance:

• Nationwide insurance cover
• Easy repair or replacement policy 
• Simple claims process
• Cover for all models (including smart-phones)
• Fully coordinated service
• Gets your phone working again quickly
• Up to $5,000 covered for repair or replacement
• Up to $1,250 covered for unauthorized calls

 

What we insure your mobile phone for: 

• Theft
• Accidental Damage
• Unauthorized Calls
• Mechanical and Electrical Breakdown

Please read the PDS before deciding if this product is right for you. 

Call one of our Insurance Consultants now on 02 8399 1838 to receive more information or download the application form to apply  

 

 

 

 

To apply for mobile phone insurance online please select "Apply Now" below. To download a manual application form please click here. 

Cover your mobile phone today!

Mobile Phone Cover FAQ's 

• Am I eligible to purchase Mobile Phone Insurance?
  Eligibility for this insurance is subject to the following conditions:
  
  

  1. Your mobile phone was purchased new in Australia.
  2. Your mobile phone is in working order with no known faults at the time of purchase of this insurance product.
  3. You are a permanent resident of Australia.
  
  

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• What is a smart phone?
  For the purpose of this insurance a smart phone is defined as:
  
  

  1. Apple iPhone
  2. Blackberry
  3. HTC
  4. Samsung Galaxy S
  
  

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• What is the premium cost?
  $159.00 (including GST and stamp duty) per annum
  
  
  

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• What am I protected against?
  1. Accidental Damage
  2. Mechanical and Electrical Breakdown
  3. Theft
  4. Unauthorised Calls associated with a valid theft claim
  You should read the Financial Services Guide (FSG) and Product Disclosure Statement (PDS) to familiarise yourself with the exact terms and conditions that apply.
  
  

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• What types of policies and payment options are available?
  Only One policy type is available:
  
  12 months cover, purchased and paid online. Alternatively you can call us on 02 8399 1838 to arrange cover and payment over the phone
  
  
  

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• Can I renew my policy at the expiry of the 12 months cover?
  Yes, subject to the underwriting criteria applicable at that time
  
  
  

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• Are there any claims limits?
  Yes, the insurer's maximum limit of liability for any one claim shall be up to $5000.00 (inclusive of GST) and $1250 for unauthorised call associated with a valid theft claim.
  
  
  

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• How soon can I make a valid claim?
  Provided that you are eligible for this insurance and your policy has been paid in full, you can make a claim anytime after the 14 day no claim period has expired.
  
  
  

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• Is there an Excess?
  Yes, an excess of $125.00 applies to each and every claim.
  
  
  

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• Can I cancel and get a full refund?
  Providing you inform us with twenty (20) days of inception of this policy and have not made a claim we will refund your payment in full.
  
  
  

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• Who is The Insurer?
  The insurer of this policy is certain underwriters at Lloyd's, London.
  
  Since the late seventeenth century, the name Lloyd's has been synonymous with insurance. Many of the world's leading underwriters are based at Lloyd's and this market is internationally renowned and has an impeccable claims record.
  
  Lloyd's is authorised under the Australian Insurance Act 1973 (Cth) to conduct insurance business in Australia. That Act establishes a system of financial regulation of general insurers in Australia.
  
  Lloyd's Australia's contact details:
  
  Lloyd's Australia Limited
  Suite 2, Level 21 Angel Place
  123 Pitt Street, Sydney 2000
  www.lloyds.com
  
  
  

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• How do I make a claim?
  Should you wish to make a claim simply call 02 8399 1838 during normal business hours and our claims technicians will assist you.
  
  
  

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• Who handles the claims?
  All claims are administered in Australia by Mint Corporation Pty Ltd 
  ACN 95 090 495 444, a professional claims management company who manage a claim's account in which funds are held of behalf of the insurer for the payment of claims.
  
  
  

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• What do I do if I have a complaint?
  Any enquiry or complaint relating to this insurance or services should in the first instance be referred to National Underwriting Agencies Pty Ltd (NUA) on 07 3309 9050. NUA's Complaints Manager who will handle your complaints or disputes about the insurance or services. Should the NUA Complaints Manager be unable to satisfactorily resolve your complaint or dispute they will advise you of the various external bodies available to assist you.
  
  
  

 

These FAQs are only a brief summary please refer the the Product Disclosure Statement for all details of this policy.